At KBR Conveyor Sections, we are committed to providing our customers with exceptional service and reliable shipping. Here’s how we process, pack, and ship your orders to ensure they arrive safely and promptly.

Order Processing

  1. Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
  2. Processing Time: Orders are processed within 1-2 business days. Some orders are fulfilled from stock, while others may have a lead time depending on the complexity and availability of components. We will process your order and confirm the shipping date for these items.

Packaging

  1. Secure Packaging: We use high-quality materials to securely package your items, ensuring they are protected during transit. For delicate items, additional cushioning and protection are provided.
  2. Eco-Friendly Materials: Whenever possible, we use eco-friendly packaging materials to reduce our environmental footprint.

Shipping Methods

  1. Parcel Delivery: For small consignments, we use trusted courier services to deliver your items quickly and safely. You will receive a tracking number via email once your order has shipped.
  2. Pallet Delivery: For bulk orders, we use pallet delivery services to ensure safe and efficient transportation. Pallet deliveries are typically used for larger items or large quantities of products.
  3. Collection: Customers can also choose to collect their orders directly from our factory located at TF7 4PH. Please contact us to arrange a convenient collection time.

Delivery Times

  • Standard Shipping: 3-5 business days plus the estimated delivery time based on your location and chosen shipping method.
  • Expedited Shipping: Available upon request for an additional fee. Please contact our customer service team for more details.

Shipping Costs

  • Standard Shipping Rates: Calculated at checkout based on the weight and dimensions of your order, as well as the delivery destination.
  • Pallet Delivery Rates: Calculated based on the size and weight of the pallet, as well as the delivery destination.

International Shipping

We offer international shipping to select countries. Please contact our customer service team for international shipping rates and estimated delivery times.

Handling

  • Careful Handling: Our team handles each item with care, ensuring it is correctly packaged and labelled for shipping.
  • Quality Checks: Before shipping, each order undergoes a thorough quality check to ensure all items meet our high standards.

Returns and Exchanges

For information on returns and exchanges, please visit our [Returns and Exchanges] page.

If you have any questions or need further assistance, please contact our customer service team at sales@conveyorsections.co.uk We are here to help!

Thank you for choosing KBR Conveyor Sections. We look forward to working with you!