KBR Conveyor Sections Privacy Policy

This privacy policy outlines how KBR Conveyor Sections uses and protects any information you provide. We are committed to ensuring your privacy is protected and that your data is used fairly and legally. Any information you provide when using this website will only be used in ways described in this privacy policy. We will be transparent about what we do with your data, what we collect, and how we use it.

GDPR Compliance

The General Data Protection Regulations (GDPR) apply to ‘personal information’, defined as any information relating to an identifiable person. Under GDPR, we can process your personal information if we have a genuine legitimate reason and if it does not harm your rights or interests.

Data We Collect

KBR Conveyor Sections collects data in various ways, including but not limited to website activity, marketing sources, and business events. We may collect the following information:

  • Personal Information: Your name, business contact details including email address and phone number
  • Demographic Information: Postcode, preferences, and interests
  • Website & Communication Usage Data
  • Marketing and Communication Preferences
  • Product Requirements and Interests: When enquiring or placing an order
  • Other Information: Pertaining to offers and surveys, and publicly available data you have shared on social media or message boards

This list is not exhaustive, and we may collect other information for the purposes outlined in this policy.

How We Use Your Data

Collecting this data helps us understand your needs and improve our products and services. We may use your data for:

  • Internal Records: To improve products and services
  • Personalizing the Website
  • Contacting You: Regarding enquiries or work requested
  • Market Research: Via email, telephone, or mail
  • Promotional Communications: About products, services, or other relevant information

Sharing Your Data

We may need to share your data with third parties to provide certain services. These include:

  • Delivery service providers
  • Marketing providers
  • IT professionals
  • Our investors
  • Credit reference agencies (when necessary for credit checks)
  • Government bodies, law enforcement agents, regulators, insurers, and courts/tribunals (when required)

Third parties handling data are subject to appropriate data protection and security checks and are required to use the data solely to provide the requested services.

How Long We Keep Your Data

We retain your data only as long as necessary for the purposes outlined in this policy. Retention periods vary based on the type of data, but we generally do not hold personal data for longer than six years.

Legal Basis for Processing Your Data

KBR Conveyor Sections processes customer data based on:

  • Legitimate Interests: For supplying goods and services, marketing, managing safety, handling queries, sending promotional communications, understanding customer behavior, developing new services, fulfilling legal and regulatory obligations, handling legal claims, and preventing crime.
  • Contractual Obligations: For exercising our rights under a contract of sale.
  • Legal Obligations: For compliance with legal requirements.

Consent is generally relied upon for direct marketing communications, and you have the right to withdraw consent at any time by contacting us.

Requesting Your Data

You have the right to request the personal information we hold about you under GDPR. To request a copy, email or write to us with your full name and email address that match our records. We aim to provide this information within one calendar month of receiving your request.

Security

We hold your data securely with electronic, physical, and managerial safeguards. Procedures are in place to handle any suspected security breaches, including notifying relevant parties.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your computer’s hard drive that help us analyze web traffic or let you know when you visit a particular site. We use cookies to identify which pages are being used, which helps us improve our website to better meet customer needs. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Outbound Website Links

Our website may occasionally contain links to other websites over which we have no control. We are not responsible for the protection and privacy of any information you provide to these websites.

Email Monitoring and Telephone Call Recording

Emails may be monitored, and telephone calls may be recorded for:

  • Establishing facts and evidence for business transactions
  • Investigating unauthorized use of our systems
  • Ensuring compliance with regulatory practices
  • Demonstrating standards compliance
  • Preventing or detecting crime
  • Defending national security
  • Safeguarding the effective operation of our systems

Disposal of Your Data

Physical copies of data are shredded, and digital copies are deleted, including any system backups.

For any questions or concerns about this policy, please contact us at:

  • Email: sales@conveyorsections.co.uk